Zoo Miami
POSITION DESCRIPTION
- Position Title: Membership Ambassador
- Department: Advancement
- FLSA Classification: Non-Exempt
- Reports to: Membership Manager
Nature of Work:
The Zoo Miami Foundation’s Membership Ambassador is responsible for effectively promoting the Zoo Miami Foundation brand while handling the sales transactions of the organization’s various revenue-generating programs and membership packages. This position will drive and promote the Foundation’s various revenue-generating programs such as membership, adopt an animal, bricks, and more.
Essential Duties:
- Effectively promote and sell the Zoo Miami Foundation’s various revenue-generating programs and membership packages, including membership, adopt an animal, bricks, and more.
- Convey to all potential members and donors all assigned fundraising programs in accordance with company policies and practices.
- Participate in marketing and outreach events to promote the Zoo Miami Foundation brand and membership programs.
- Provide excellent customer service to members and potential members, greeting and interacting with guests in a positive demeanor.
- Maintain the membership sales area clean and welcoming, ensuring all sales materials are stocked and up to date.
- Handle all on-site sales of ZMF Membership Passes and other fundraising items to visitors on a daily basis. Will also help fulfill all program fulfillment.
- Accurately input data into membership programs/software, maintaining membership records and ensuring timely renewal reminders are sent to members.
- Handle all aspects of cash register operations including opening and closing procedures, correctly ringing up individual membership sales, and accepting permissible forms of payment.
- Complete deposits and daily reconciliation reports for submittal to Finance.
- Ensure members are complying with the rules and policies of their membership agreement.
- Assist with any customer service issues as well as be familiar with zoo emergency policies and procedures.
- Develop and maintain knowledge of Zoo Miami including schedules, areas of the zoo, events, and exhibits.
- Resolve member concerns in a courteous and timely manner and escalate issues when necessary.
- Perform other duties as assigned.
Education / Experience:
- High school diploma or equivalent required; some college coursework or a college degree preferred.
- Previous sales experience preferred; experience in membership sales, fundraising, or a related field is a plus.
- Excellent interpersonal and communication skills, with a positive and professional attitude.
- Ability to work in a team environment, as well as independently with minimal supervision.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong attention to detail, with the ability to accurately input data into membership software.
- Ability to handle cash register operations and basic math skills required.
- Ability to work weekends, holidays, and occasional evenings as needed.
- Ability to work outdoors in various weather conditions.
- Knowledge of Zoo Miami and the Zoo Miami Foundation preferred.
TO APPLY:
To apply, please submit the “Zoo Miami Foundation Application for Employment” form (linked), plus your resume, to our email address listed.
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